If you shop at Schnucks, you may want to triple-check that your credit-card information was not stolen in what is looking like a fairly massive security breach.
Officials with Schnuck Markets announced today that 2.4 million credit and debit cards used at 79 of its 100 stores may have been compromised. You read that right: 2.4 million.
In a news release, on view below, officials say that credit cards may have been impacted from this "cyber attack" anywhere between December of last year and March 29 of this year. The company also offers a fairly handy FAQ section that addresses your panicky questions like "Will my identity be stolen?!?" and more.
Schnucks says the card number and expiration date could have been accessed through this breach -- but not a cardholder's name or address or other identifying information.
The company has posted a full list of stores impacted and the dates they may have been compromised.
The company says it is working with its payment processor to ensure that potentially affected card numbers are sent to credit card companies so they can continue sending alerts to banks. Those banks could then take steps to protect cardholders, with enhanced transaction monitoring or reissuing a card if needed.
Schnucks says many banks have already taken those steps.
Continue for comments from Schnuck and more details on the breach.
"Customers have asked me if it is safe to shop at Schnucks," Schnuck says in the news release. "Yes, we believe it is, and we will work hard to keep it that way."
He also says:
On behalf of myself, the Schnuck family, and all of our 15,000 teammates, I apologize to everyone affected by this incident. Over the years, technology has helped us deliver superior customer service, but it also introduces risks that we have actively worked to manage through compliance audits, encryption technology and various other security measures.
Additionally worth noting:
Schnucks has created a dedicated call center for customers if they have additional questions about what happened and steps they can take to protect themselves. Please call 1-888-414-8022, Monday - Friday, 9 a.m. - 5 p.m. and through the weekend Saturday and Sunday, April 20-21, from 9 a.m. - 4 p.m.
Still have concerns? Check out Schnucks' FAQ.
Here's the news alert:
SCHNUCKS RELEASES DETAILS OF CARD ISSUE AS INVESTIGATION NEARS END
ST. LOUIS - Leaders of St. Louis-based Schnuck Markets, Inc., today announced that between December 2012 and March 29, 2013, approximately 2.4 million credit and debit cards used at 79 of its 100 stores may have been compromised. The company emphasizes that only the card number and expiration date would have been accessed - not the cardholder's name, address or any other identifying information.
Schnucks has posted a list of the 79 stores and specific dates for each store at www.schnucks.com. In addition, Schnucks has distributed a timeline of the actions taken to investigate, find, contain, and share information about the cyber-attack, as well as a personal video message from Chairman and CEO Scott Schnuck.
"On behalf of myself, the Schnuck family, and all of our 15,000 teammates, I apologize to everyone affected by this incident," said Scott Schnuck. "Over the years, technology has helped us deliver superior customer service, but it also introduces risks that we have actively worked to manage through compliance audits, encryption technology and various other security measures."
"We've worked hard to provide a secure transaction environment for our customers and, today I make a personal pledge to you that we will be relentless in maintaining the security of our payment processing system. We expect that the actions we have taken and will take in the future will send a clear signal that our customers may continue to trust us," said Schnuck.
Schnucks has worked with its payment processor to make sure all potentially affected card numbers are sent to the credit card companies so that they may continue sending alerts to the issuing banks. Those banks will then be able to take steps to protect their cardholders, such as adding enhanced transaction monitoring or reissuing a new card. Many banks have already taken these steps.
"Customers have asked me if it is safe to shop at Schnucks," continued Schnuck. "Yes, we believe it is, and we will work hard to keep it that way."
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