charts in detail how that corporate turbulence devastated the morale and poisoned the attitudes of employees. It documents a sense of betrayal reaching from the factory floor to the management offices.Specifically, the authors described how many employees felt that:
the notion of Boeing as a family, where employees' contributions were respected as a source of competitive advantage, was a thing of the past, replaced by Boeing as a team where people and positions were expendable or interchangeable with other workers around the world.The New York Times called the book a "cautionary tale" for other big firms in the U.S.A., in that Boeing had huge advantages over the competition, yet still experienced major problems.
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