"In a New York City place of business, if your boss is yelling at you, do you think someone off the street is going to come in and tell you to keep it down...I can't imagine it, whether it's McDonald's or Daniel." Forgione thinks he handled the intrusion well: "There are a lot of chefs that would probably be in jail right now."Forgione also defends his actions toward his employee:
It turns out, apps were ready before the amuse bouche -- when Forgione reprimanded the person responsible for the critical error, that person spoke back to him, hence the dressing down. "It doesn't work when you say calmly, 'Can you please not do that again?' You don't see that from coaches on the sideline of a big game, and Saturday-night service is a big game."I find this second quote the most illuminating -- not only about Forgione, but about the entire situation.