"Most of the world seems to be focused on the Americans who are unemployed," says Panera Chief Executive Ron Shaich. "We're focused on the 90% that are still employed."
Ah.Is that why Bread Co. won't cut us a break with recession specials or extra value meals?
"They clearly went to school on that," says Robert Derrington, an analyst at Morgan Keegan. "They redesigned their menu boards to prominently display only those items with higher margins.""Every chain is cutting something -- portion size, quality, hours of labor," Shaich told the Journal. "The result is that ultimately the customer feels it."
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